Terms and Conditions
1.1. These Conditions apply to any and all product sales and are entered into between us, the seller, EKC Luxury Limited (company number 11892132) a company incorporated in England and Wales with its registered office at 16 Downage, Hendon, London, NW4 1AH and you, the named purchaser.
1.2. Conditions or any statements appearing on our website do not affect your statutory legal rights.
Returns and Cancellations:
2.1. We will consider the return of items bought via our website on a case by case basis. In order to return an item to us the piece must not have been used and must still have the EKC Luxury security tag attached. If you wish to return an item to us please contact us directly within 14 days of receiving your item. Proof of purchase will be required and the item will be inspected and compared to archive photographs to ensure that it is in the same condition it was when received by the client.
2.2. You acknowledge that you may not cancel your order once it has been placed.
2.3. While we make every effort to ensure that items are available as offered on our website, we cannot guarantee that all products are in stock when the order is submitted. We reserve the right to withdraw products in our range from sale for any reason or reject your order (without liability) if we are unable to process or fulfil it, in this event a full refund will be made to the purchaser.
BASIS OF SALE
3.1 Statements given by us as to the authenticity, description, age, or condition of products constitute our opinion or opinions of the producer only.
4.1 Our acceptance of your order takes effect and your contract with us is concluded at the point where the offer is accepted by us issuing an invoice to you and accepting your payment in settlement of such invoice.
4.2 Unless we agree otherwise in writing products are offered and supplied for personal use only and are not for resale or distribution.
4.3 You represent that you, the purchaser, are over 18 years of age and have the legal capacity to enter into a contract and that the information provided by you when placing your order is up-to-date, accurate and sufficient for us to complete your order.
4.4 Unless otherwise specified, prices quoted are in GBP Sterling.
4.5 We take every reasonable measure to ensure that photographs on our website are accurate illustrations of each product, there may be some variants for which we will not offer replacements, refunds or returns. All products are presented for sale on a ‘sold as seen’ basis it is the responsibility of the purchaser to ensure that the product is to their requirements before placing an order.
Delivery and Returns
5.1 We will make delivery possible to all reasonable destinations, if you are a non-UK based it is prudent to check with us in advance that we deliver to your territory. Timescales provided by us on our website or elsewhere are estimates only and we will endeavour to fulfil our obligations wherever possible however we shall not be liable to you in respect of any delays or other failures in delivery due to factors beyond our reasonable control.
5.2 You agree to pay for shipping of products at the costs specified by us and you are liable for any applicable taxes, customs tariffs, import duties that may apply. It is prudent to contact the local customs office in the relevant country where you wish to have the products delivered. We accept no responsibility for items held by customs due to non-payment of import duties.
5.4 Payment will be taken in full prior to delivery and we will only dispatch the product(s) once relevant funds have cleared and fraud prevention checks have taken place.
5.5 Invoices shall be due and payable in full within twenty-four hours.
5.6 Delivery shall be to a valid address within the territory as submitted by you. You must check the delivery address on any email acknowledgement or invoice that we provide and notify us without delay of any errors or omissions. We reserve the right to charge you for any extra costs we incur arising from you providing an incomplete or inaccurate delivery address.
5.7 If you unreasonably refuse or fail to take delivery of products supplied under these Conditions, any risk of loss or damage to the products shall nonetheless pass to the purchaser.
5.8 You are responsible for promptly checking your product order upon delivery and verifying that the product(s) is/are in satisfactory condition, in accordance with their description and the order is complete. You may only return purchased products if there is proven damage or any defect(s)/fault(s) undocumented in the EKC Luxury listing.
5.9 If you arrange to return a product to us, you must take reasonable care of the products you wish to return and to return the item within 7 days of agreement between you the purchaser and an EKC Luxury representative. We reserve the right to claim full payment or exercise any legal remedies we have where products have been damaged whilst in your possession or made unfit for resale in any way.
6.1 You shall indemnify us (and our officers, employees or agents) against any and all liabilities, claims and costs incurred by or made against us as a direct or indirect result of us carrying out work to your specific instructions or specifications which causes an infringement or alleged infringement of any proprietary rights of a third party.
6.2 We accept no responsibility for any works carried out by a third party on your behalf as agreed between EKC Luxury and the purchaser.